Centre de maintenance local : Différence entre versions
(→Our force) |
(→How it will works ?) |
||
| Ligne 51 : | Ligne 51 : | ||
=== How it will works ? === | === How it will works ? === | ||
| + | |||
| + | * Three level of repairing | ||
| + | ** Level 1: Basic diagnostic using an USB key, flash to a new build, ... | ||
| + | ** Level 2: Single part replacement: battery, chargers, | ||
| + | ** Level 3: Diagnose using Serial Adapters, more important part replacement: displays, touchpads, keyboards, ... | ||
| + | |||
| + | * Training Workshop | ||
| + | |||
| + | * Delivery, postal issue, packaging | ||
| + | |||
| + | * Reporting | ||
| + | |||
| + | * Self-Service using our web site | ||
== Réparations == | == Réparations == | ||
Version du 21 juin 2008 à 20:26
Sommaire
Objectifs
Création d'un centre de réparation, maintenance, de service après-vente et de formation.
Création d'une équipe d'assistance ("support gang")
L'objectif est de mettre en place une infrastructure locale et un centre d'expertise visant à préparer le prochain G1G1 en France/Europe.
Description
- Gérer le matériel (portables XO, serveurs, périphériques, accessoires, pièces détachées, outillage, instrumentation)
- Préparer les déploiements (serveurs, réseaux, bases de données, suivi et maintenance matérielle et logicielle des machines
- Appui logistique des sites de déploiement
- Préparer le matériel (portables XO, serveurs, claviers, etc.) pour assurer sa conformité aux exigences locales (langue, législation/réglementation, normes).
- Développer une expertise technique visant à répondre aux demande de service utilisateurs (avant déploiement, après-vente)
- Mettre en place des partenariats avec des acteurs locaux et internationaux dans les domaines de la logistique, de l'électronique, de la fourniture d'accessoires et de pièces détachées.
- Mettre en place un fonctionnement pour les différentes tâches incombant à un centre local de réparation et de service utilisateurs.
Lettre de motivation
Following our phone meeting, find below our proposal for the new Paris Repair Center in France.
Our ambition
Our ambition is that the Paris Repair Center become:
- One of the best OLPC repair center about quality of work, productivity and reporting,
- The first support of the European G1G1 program users,
- The meeting point of all XO users in France,
- A XO supply center for OLPC pilot deployment in France.
Our force
People
Paris Repair Center could rely on all OLPC France staff. OLPC France is composed from around 15 people coming from very different ways but all join to promote the OLPC project.
- Some people came from the OpenWRT project, a Linux dedicated to embedded device (see http://openwrt.org/) so they have very good hardware knowledge. For example: Xavier Carcelle and Florian Fainelli. Samuel Klein met them at FOSDEM 2007 in October 2007.
- Some people came from OLPC translation and work on OLPC French translation from month. For example: Samy Boutayeb which is OLPC language administrator for French.
- Some people came from pedagogy. For example Bastien Guerry which was at MediaLab from May 21 to May 25 and which is currently at Haïti to help OLPC pilot deployment.
- Some people create pedagogic contents. For example Hilaire Fernandes which work on DrGeo (http://wiki.laptop.org/go/DrGeo).
- Some people come from associative organizations. For example Kirsi Traore wich is cofounder of Dembe Sou, an organization to help children at Burkina Faso.
- Some people came from software development. For example Sebastien Agnot which is web developer at Daily Motion and I, software architect and author of a Logo compiler (http://liogo.sourceforge.net/).
- Finally, one came from MediaLab: Miguel Alvarez which worked for OLPC few month ago.
Room
Paris Repair Center will be located at /tmp/lab (http://www.tmplab.org/) a hacker space near Paris hosting workshops, conferences and a lot of various technological activities in this 100 square meter underground space. This place allow us both to store a large amount of piece and also to be a collaborative place where experimented people could meet newbie hacker.
Projects
Paris Repair Center will supply XO to OLPC France. These XO will be used in three area:
- Promote:
- Support project:
- Deployment:
How it will works ?
- Three level of repairing
- Level 1: Basic diagnostic using an USB key, flash to a new build, ...
- Level 2: Single part replacement: battery, chargers,
- Level 3: Diagnose using Serial Adapters, more important part replacement: displays, touchpads, keyboards, ...
- Training Workshop
- Delivery, postal issue, packaging
- Reporting
- Self-Service using our web site
Réparations
- Désassemblage
Guides de réparation
Remplacement de clavier
http://wiki.laptop.org/go/Keyboard_replacement
Remplacement du touchpad
http://wiki.laptop.org/go/Touchpad_replacement
Remplacement des antennes/oreilles
http://wiki.laptop.org/go/Antenna_replacement
Remplacement du rétro-éclairage
http://wiki.laptop.org/go/Backlight_replacement
Réparation de l'horloge temps réel
http://wiki.laptop.org/go/Fix_Clock
Il peut être nécessaire d'utiliser un 'adaptateur série' : http://wiki.laptop.org/go/Serial_adapters
Statut
- 19/06/2008: Point téléphonique avec Adam Holt
Participants
Discussion / Commentaires
Liens
http://wiki.laptop.org/go/Support Support
http://wiki.laptop.org/go/How_to_start_a_repair_center How to start a repair center
http://wiki.laptop.org/go/Directory_of_repair_centers Repair center locations
http://wiki.laptop.org/go/Manual/Insides Manual/Insides
http://wiki.laptop.org/go/Repair_center_kit Repair center kit
http://wiki.laptop.org/go/Disassembly/Archive Disassembly/Archive
http://wiki.laptop.org/go/Repair Repair
http://wiki.laptop.org/go/Diagnosis XO Troubleshooting Guide
http://wiki.laptop.org/go/XO_Troubleshooting_PowerOn Troubleshooting Power on http://wiki.laptop.org/go/XO_Troubleshooting_Display Troubleshooting Display http://wiki.laptop.org/go/XO_Troubleshooting_Battery Troubleshooting Battery http://wiki.laptop.org/go/XO_Troubleshooting_AV Troubleshooting AV http://wiki.laptop.org/go/XO_Troubleshooting_Keyboard Troubleshooting Keyboard http://wiki.laptop.org/go/XO_Troubleshooting_USB Troubleshooting USB
http://wiki.laptop.org/go/XO_Self_Test XO Self Test
http://wiki.laptop.org/go/XO_Full_Reset XO Full Reset
http://wiki.laptop.org/go/Disassembly_top Disassembly top
http://wiki.laptop.org/go/Disassembly_bottom Disassembly bottom
http://wiki.laptop.org/go/Simple_repairs Simple repairs
http://wiki.laptop.org/go/Serial_adapters Serial adapters
http://wiki.laptop.org/go/Repair_Parts Repair part
http://wiki.laptop.org/go/Startup_Diagnosis Startup Diagnosis
