Centre de maintenance local

Objectifs

Création d'un centre de réparation, maintenance, de service après-vente et de formation.

Création d'une équipe d'assistance ("support gang")

L'objectif est de mettre en place une infrastructure locale et un centre d'expertise visant à préparer le prochain G1G1 en France/Europe.

Description

Gérer le matériel (portables XO, serveurs, périphériques, accessoires, pièces détachées, outillage, instrumentation)
Préparer les déploiements (serveurs, réseaux, bases de données, suivi et maintenance matérielle et logicielle des machines
Appui logistique des sites de déploiement
Préparer le matériel (portables XO, serveurs, claviers, etc.) pour assurer sa conformité aux exigences locales (langue, législation/réglementation, normes).
Développer une expertise technique visant à répondre aux demande de service utilisateurs (avant déploiement, après-vente)
Mettre en place des partenariats avec des acteurs locaux et internationaux dans les domaines de la logistique, de l'électronique, de la fourniture d'accessoires et de pièces détachées.
Mettre en place un fonctionnement pour les différentes tâches incombant à un centre local de réparation et de service utilisateurs.

Lettre de motivation

Following our phone meeting, find below our motivation letter for the new Paris Repair Center in France.

Our ambition

Our ambition is that the Paris Repair Center become:

One of the best OLPC repair center about quality of work, productivity and reporting,
The first support of the European G1G1 program users,
The meeting point of all XO users in France,
A XO supply center for OLPC pilot deployment in France.

Our force

People

Paris Repair Center could rely on all OLPC France staff. OLPC France is composed from around 15 people coming from very different ways but all join to promote the OLPC project.

Some people came from the OpenWRT project, a Linux dedicated to embedded device (see http://openwrt.org/) so they have very good hardware knowledge. For example: Xavier Carcelle and Florian Fainelli. Samuel Klein met them at FOSDEM 2007 in October 2007.
Some people came from OLPC translation and work on OLPC French translation from month. For example: Samy Boutayeb which is OLPC language administrator for French.
Some people came from pedagogy. For example Bastien Guerry which was at MediaLab from May 21 to May 25 and which is currently at Haïti to help OLPC pilot deployment.
Some people create pedagogic contents. For example Hilaire Fernandes which work on DrGeo (http://wiki.laptop.org/go/DrGeo).
Some people come from associative organizations. For example Kirsi Traore wich is cofounder of Dembe Sou, an organization to help children at Burkina Faso.
Some people came from software development. For example Sebastien Agnot which is web developer at Daily Motion and I, software architect and author of a Logo compiler (http://liogo.sourceforge.net/).
Finally, one came from MediaLab: Miguel Alvarez which worked for OLPC few month ago.

Room

Paris Repair Center will be located at /tmp/lab (http://www.tmplab.org/) a hacker space near Paris hosting workshops, conferences and a lot of various technological activities in this 100 square meter underground space. This place allow us both to store a large amount of pieces, incoming XOs for repair and outgoing XO, and also to be a collaborative place where experimented people could meet newbie hacker. /tmp/lab is located at Vitry-sur-Seine to few kilometers of the center of Paris, near a major train station and an important highway.

Projects

Paris Repair Center will supply XO to OLPC France. These XO will be used in three area:

Promote: OLPC France plan to present at least one conference a month on the OLPC project. Our objective is both to promote the OLPC philosophy to french people and to motivate new volountair. From the beginning of the year, OLPC France give talk (our plan to give talk) to six conferences, including to the 9eme RMLL (http://2008.rmll.info/), where a very important community of educative content developers are expected. Each time, our talk are followed by workshops to let people handle few XOs. XOs coming from the Repair Center allow us to let more people handling and falling in love of the little green laptop.

Support project: OLPC France support all local initiatives to create or adapt french content on the XO. More than ten projects are actually referenced on our wiki on very different domains: Software (Daily motion on the XO), Hardware (XS Server) or Educative (WindRose, Dr Geo II). OLPC France provide help (money, XOs, knowledge, ...) to people or community working on XO content. Recently, we decided to launch a XO Idea Contest to promote XO development in France before the next G1G1 Europe. XOs coming from the Repair Center allow us to distribute more XO then ensure that more and more people will develop french content.

Deployment: Deploying pilot is a good way to give XO to its primary target: children. So we organized "OLPC School day"s: one day to discover the XO for one educator and its students. We lent a "XO Demo Kit" (one XO laptop with some specific content) to some French schools and we work with NGO to deploy XOs to french defavorised people. XOs coming from the Repair Center allow us to put more XO in children's hand.

Our way of working

Following will be the way of working planned for the Paris Repair center.

We plan to provide three level of repairing depending of type of problem and knowledge of our team.
- Level 1: Basic diagnostic using an USB key, flash to a new build, ...
- Level 2: Single part replacement: battery, chargers,
- Level 3: Diagnose using Serial Adapters, Oscilloscope, more important part replacement: displays, touchpads, keyboards, ...

Training Workshop: Paris Repair Center will begin works with two or three main people. Because the /tmp/lab organize every weeks a tuesday hacker workshop, we'll organize training workshop to recrut more people depending of the number of XOs to repair.

Delivery and packaging: Packaging and delivery will be charged to the users. Cost of repairing will include also the suggested pricing that you propose (batteries $20, chargers $15, keyboards $18, touchpads $20, display $70). Money that will gain in repairing XOs will be reused to cover delivery cost from US to France.

Reporting: Reporting will include a list of all XO processed which serial number and parts changed. We could send you an Excel Reporting on a monthly basis with all tasks. Reporting will include: number total of XO processed, number of repair by type, if possible estimated time to repair, ...

Self-Service using our web site: Our web site will include a FAQ with a description of common issues to allow a self-service for users. Pricing for all parts and shipping cost will be displayed also.

Our next steps

We'll be on line for the 6 june repair central conference call.

If you agree with our proposal, our wish is to have a first shipment for about 30 XOs. Once repaired, 10 XO could be used for our idea contest and 15-20 XO could be used for pilots in French schools. Thought we don't have founds today, let us know shipment cost for this quantity, we'll try to do a donation for this amount.

Delivery address is:

/tmp/lab & 6Bis
6Bis rue Leon Geffroy
94400 Vitry sur Seine

We're at your disposal for more information about our proposal.

Best regards.

          Lionel LASKE         
          OLPC France President
          http://www.olpcfrance.org

Réparations

Désassemblage

http://wiki.laptop.org/go/Disassembly

Guides de réparation

Il peut être nécessaire d'utiliser un 'adaptateur série' : http://wiki.laptop.org/go/Serial_adapters

Remplacement de l'adaptateur secteur

http://wiki.laptop.org/go/Replacing_a_lost_charger

Changement de couleur du XO man

http://wiki.laptop.org/go/Swapping_XO_Man_Colors

Statut

19/06/2008: Point téléphonique avec Adam Holt

Participants

Discussion / Commentaires

Liens

http://wiki.laptop.org/go/Support Support

http://wiki.laptop.org/go/How_to_start_a_repair_center How to start a repair center

http://wiki.laptop.org/go/Directory_of_repair_centers Repair center locations

http://wiki.laptop.org/go/Manual/Insides Manual/Insides

http://wiki.laptop.org/go/Repair_center_kit Repair center kit

http://wiki.laptop.org/go/Disassembly/Archive Disassembly/Archive

http://wiki.laptop.org/go/Repair Repair

http://wiki.laptop.org/go/Diagnosis XO Troubleshooting Guide

 http://wiki.laptop.org/go/XO_Troubleshooting_PowerOn Troubleshooting Power on
 http://wiki.laptop.org/go/XO_Troubleshooting_Display Troubleshooting Display
 http://wiki.laptop.org/go/XO_Troubleshooting_Battery Troubleshooting Battery
 http://wiki.laptop.org/go/XO_Troubleshooting_AV Troubleshooting AV
 http://wiki.laptop.org/go/XO_Troubleshooting_Keyboard Troubleshooting Keyboard
 http://wiki.laptop.org/go/XO_Troubleshooting_USB Troubleshooting USB

http://wiki.laptop.org/go/XO_Self_Test XO Self Test

http://wiki.laptop.org/go/XO_Full_Reset XO Full Reset

http://wiki.laptop.org/go/Disassembly_top Disassembly top

http://wiki.laptop.org/go/Disassembly_bottom Disassembly bottom

http://wiki.laptop.org/go/Simple_repairs Simple repairs

http://wiki.laptop.org/go/Serial_adapters Serial adapters

http://wiki.laptop.org/go/Repair_Parts Repair part

http://wiki.laptop.org/go/Startup_Diagnosis Startup Diagnosis

http://wiki.laptop.org/go/Cheat_codes Cheat codes

http://wiki.laptop.org/go/Activated_Update Secure upgrade

http://wiki.laptop.org/go/Activation_and_Developer_Keys Activation and Developer Keys

http://wiki.laptop.org/go/Laptop_models Laptop models