Centre de maintenance local
Sommaire
Objectifs
Création d'un centre de réparation, maintenance, de service après-vente et de formation.
Création d'une équipe d'assistance ("support gang").
L'objectif est de mettre en place une infrastructure locale et un centre d'expertise visant à préparer le prochain G1G1 en France/Europe.
Description
- Gérer le matériel (portables XO, serveurs, périphériques, accessoires, pièces détachées, outillage, instrumentation);
- Préparer les déploiements (serveurs, réseaux, bases de données, suivi et maintenance matérielle et logicielle des machines);
- Appui logistique des sites de déploiement;
- Préparer le matériel (portables XO, serveurs, claviers, etc.) pour assurer sa conformité aux exigences locales (langue, législation/réglementation, normes);
- Développer une expertise technique visant à répondre aux demandes de service utilisateurs (avant déploiement, après-vente);
- Mettre en place des partenariats avec des acteurs locaux et internationaux dans les domaines de la logistique, de l'électronique, de la fourniture d'accessoires et de pièces détachées.
- Mettre en place un fonctionnement pour les différentes tâches incombant à un centre local de réparation et de service utilisateurs.
Lettre de motivation
Hi Adam,
Following our phone meeting, here is our motivation letter for the new Paris Repair Center in France.
Our ambition
Our ambition is for the Paris Repair Center to become:
- one of the best OLPC repair center about quality of work, productivity and reporting;
- the first support of the European G1G1 program users;
- the meeting point of all XO users in France;
- a XO supply center for OLPC pilot deployment in France.
Our force
People
Paris Repair Center would rely on all OLPC France staff. OLPC France is composed from about 15 people coming from very different horizons but all dedicated to the promotion of the OLPC project.
- Some people come from the OpenWRT project, a Linux system for embedded devices (see http://openwrt.org/). They have very good hardware knowledge. For example: Xavier Carcelle and Florian Fainelli. Samuel Klein met them at FOSDEM 2007 in October 2007.
- Some people come from the OLPC translation team and have been working on OLPC French translation from months. For example: Samy Boutayeb, who is OLPC language administrator for French.
- Some people came from pedagogy. For example Bastien Guerry, who was at the MediaLab from May 21 to May 25 and who is currently helping the Haïti OLPC community.
- Some people produce pedagogical materials. For example Hilaire Fernandes, who works on DrGeo (http://wiki.laptop.org/go/DrGeo).
- Some people coming from academic and/or experimental fields, have good knowledge about ad-hoc wireless routing protocols and quirks occurring in large 802.11 ad-hoc networks like Xavier Carcelle, Florian Fainelli, Nicolas Thill and Laurent Dehoey [1][2].
- Some people come from associative organizations. For example Kirsi Traore who is cofounder of Dembe Sou, an organization to help children at Burkina Faso.
- Some people come from software development. For example Sebastien Adgnot which is web developer at Dailymotion and I (Lionel LASKÉ), software architect and author of a Logo compiler (http://liogo.sourceforge.net/).
- Finally, one comes from the MediaLab: Miguel Alvarez which worked for OLPC few month ago.
Room
Paris Repair Center will be located at /tmp/lab (http://www.tmplab.org/), a hacker space near Paris hosting workshops, conferences and a lot of various technological activities within its 100 square meters underground space. This place allows us to store a large amount of pieces, incoming XOs for repair and outgoing XO, and also to be a collaborative place where experimented people could meet newbie hackers. The /tmp/lab is located at Vitry-sur-Seine, about 15 kilometers in the South-East of Paris, near a subwaystation (RER C - Les Ardoines) and an important highway (A86).
Projects
Paris Repair Center will supply XO to OLPC France. These XO will be used in three areas:
- PROMOTE: OLPC France plans to present at least one conference a month on the OLPC project. Our objective is both to promote the OLPC philosophy to french people and to motivate new volunteers. From the beginning of the year, OLPC France gave talks (or plan to give talk) in six conferences, including in the 9th "Libre Software Meeting / Rencontre Mondiale des Logiciels Libres" LSM/RMLL (http://2008.rmll.info/) and in "La Main à la Pâte" at Erice, Sicilia (http://www.inrp.fr/lamap/index.php?Page_Id=68&Element_Id=14), where a very important community of educative content developers is expected. Each time, our talks are followed by workshops to let people handle a few XOs. XOs coming from the Repair Center allow us to let more people handling and falling in love of the little green laptop.
- SUPPORT PROJECT: OLPC France supports all local initiatives to create or adapt french content on the XO. More than ten projects are actually referenced on our wiki on very different domains: Software (Dailymotion on the XO), Hardware (XS Server) or Educative (WindRose, Dr Geo II). OLPC France provides help (money, XOs, knowledge,...) to people or communities working on XO content. Recently, we decided to launch a "XO Idea Contest" to promote XO development in France before the next G1G1 Europe. XOs coming from the Repair Center will allow us to distribute more XO, hence ensuring that more and more people will develop contents.
- DEPLOYMENT: Deploying pilot is a good way to give XO to its primary target: children. So we organized "OLPC School Days": one day to discover the XO for one educator and his students. We lent a "XO Demo Kit" (one XO laptop with some specific content) to some French schools and we plan to work with local NGOs to deploy XOs to french people with low incomes. XOs coming from the Repair Center will allow us to put more XOs in children's hands.
Our way of working
Here is how we plan to work at the Paris Repair center.
- We plan to provide three levels of repairing depending of type of problem and knowledge of our team:
- Level 1: Basic diagnostic using an USB key, flash to a new build, etc.;
- Level 2: Single part replacement: battery, chargers;
- Level 3: Diagnose using Serial Adapters, Oscilloscope, more important part replacement: displays, touchpads, keyboards, etc.
- Training Workshop: Paris Repair Center will begin to work with two or three main people. Because the /tmp/lab organize every weeks a tuesday hacker workshop, we'll organize later training workshops to recrut more people depending of the number of XOs to repair. More precisely, we plan to recrut students from french electronic schools of engineering (EISEIA, ENS, EPITA, ...). The training activity may include an assistance and technology transfer for the creation and qualification of regional or local repair centers in France or in other deployment countries.
- Delivery and packaging: When users will call the repair center, they will be charged for the packaging and delivery. Cost of repairing will be based on the suggested pricing that you propose (batteries $20, chargers $15, keyboards $18, touchpads $20, display $70). Thought Paris Repair Center, like OLPC France, will be a non-profit organisation, Money that will gain in repairing XOs will be transfer as donation to cover your delivery cost from US to France.
- Reporting: Reporting will include a list of all XO processed with serial numbers and parts changed. We could send you an Spreadsheet Reporting on a monthly basis with all tasks done. Reporting will include: total number of XO processed, number of repair by type, if possible estimated time to repair, etc. Our experience will contribute to elaborate best practices for the other repair centers in the world.
- Self-Service using our web site: Our web site will include a FAQ with a description of common issues to allow a self-service for users. Pricing for all parts and shipping cost will be displayed also.
- Localization center: If French keyboards are available, Paris Repair center will provide a Localization Service to replace XO US Keyboard by the french one. This service will include also a localization refresh for all activities on the XO. Keyboards and delivery will be charged to the users.
- Delocalize repair center: In the future, Paris Repair Center could also help to delocalize the organization of repair centers both in France or in future OLPC deployment countries where french is spoken.
Our next steps
We'll be on line for the repair central conference call on June, 26th.
If you are okay with our proposal, our wish is to have a first shipment for about 30 XOs or more depending of the repartition decided by the OLPC staff. This first shipment could also include one or two serial adapters to help us to diagnose advanced issues (D6 bricks, etc.). Once repaired, 10 XOs could be used for the Idea Contest and 15-20 XO could be used for pilots in French schools. Thought we don't have founds today, let us know shipment cost for this quantity, we'll try to do a donation for this amount.
Delivery address is:
/tmp/lab & 6Bis 6Bis rue Leon Geffroy 94400 Vitry sur Seine
We are at your disposal for more information about our proposal. I will call you tomorrow to ensure that you receive this letter.
Best regards.
- Lionel LASKÉ
- OLPC France President
- http://www.olpcfrance.org
Réparations
- Désassemblage
Guides de réparation
Remplacement de clavier
http://wiki.laptop.org/go/Keyboard_replacement
Remplacement du touchpad
http://wiki.laptop.org/go/Touchpad_replacement
Remplacement des antennes/oreilles
http://wiki.laptop.org/go/Antenna_replacement
Remplacement du rétro-éclairage
http://wiki.laptop.org/go/Backlight_replacement http://wiki.laptop.org/go/Disassembly_backlight
Réparation de l'horloge temps réel
http://wiki.laptop.org/go/Fix_Clock
Il peut être nécessaire d'utiliser un 'adaptateur série' : http://wiki.laptop.org/go/Serial_adapters
Utilisation d'un adaptateur série du commerce : http://en.forum.laptop.org/viewtopic.php?f=2&t=430&p=533274#p533274
Remplacement de l'adaptateur secteur
http://wiki.laptop.org/go/Replacing_a_lost_charger
- spécifications électriques :
DC power: 6mm (1.65mm center pin) connector; 11 to 18 V input usable, –32 to +40V input tolerated; power draw limited to 18 W
- Spécifications mécaniques :
- Perspective : remplacement du connecteur jack actuel par un modèle plus standard
Changement de couleur du XO man
http://wiki.laptop.org/go/Swapping_XO_Man_Colors
Statut
- 19/06/2008: Point téléphonique avec Adam Holt
- 25/06/2008: Envoi de la Lettre de motivation
- 26/06/2008: Compte-rendu Conférence Call Support Gang du 26/06/2008
- 28/06/2008: OLPC France devient un centre de réparation potentiel [3]
- 01/07/2008: Point téléphonique avec Adam Holt
Participants
Discussion / Commentaires
- OK pour moi : Nico R (24/06/2008 - 11h13)
Liens
Médias
- Le Centre de réparation de OLPC France est cité dans la presse :
"Grassroots repair centers: Nice wrinkle plus for OLPC's laptop project—plus more thoughts on the XO-1 as an e-reader"
Ressources techniques
http://wiki.laptop.org/go/Support Support
http://wiki.laptop.org/go/How_to_start_a_repair_center How to start a repair center
http://wiki.laptop.org/go/Directory_of_repair_centers Repair center locations
http://wiki.laptop.org/go/Manual/Insides Manual/Insides
http://wiki.laptop.org/go/Repair_center_kit Repair center kit
http://wiki.laptop.org/go/Disassembly/Archive Disassembly/Archive
http://wiki.laptop.org/go/Repair Repair
http://wiki.laptop.org/go/Diagnosis XO Troubleshooting Guide
- http://wiki.laptop.org/go/XO_Troubleshooting_PowerOn Troubleshooting Power on
- http://wiki.laptop.org/go/XO_Troubleshooting_Display Troubleshooting Display
- http://wiki.laptop.org/go/XO_Troubleshooting_Battery Troubleshooting Battery
- http://wiki.laptop.org/go/XO_Troubleshooting_AV Troubleshooting AV
- http://wiki.laptop.org/go/XO_Troubleshooting_Keyboard Troubleshooting Keyboard
- http://wiki.laptop.org/go/XO_Troubleshooting_USB Troubleshooting USB
- http://wiki.laptop.org/go/WPA WPA Manual Setting
http://wiki.laptop.org/go/XO_Self_Test XO Self Test
http://wiki.laptop.org/go/XO_Full_Reset XO Full Reset
http://wiki.laptop.org/go/Disassembly_top Disassembly top
http://wiki.laptop.org/go/Disassembly_bottom Disassembly bottom
http://wiki.laptop.org/go/Simple_repairs Simple repairs
http://wiki.laptop.org/go/Serial_adapters Serial adapters
http://wiki.laptop.org/go/Repair_Parts Repair part
http://wiki.laptop.org/go/Startup_Diagnosis Startup Diagnosis
http://wiki.laptop.org/go/Cheat_codes Cheat codes
http://wiki.laptop.org/go/Activated_Update Secure upgrade
http://wiki.laptop.org/go/Activation_and_Developer_Keys Activation and Developer Keys
http://wiki.laptop.org/go/Laptop_models Laptop models
http://wiki.laptop.org/go/Autoreinstallation Autoreinstallation image
