Centre de maintenance local

Objectifs

Création d'un centre de réparation, maintenance, de service après-vente et de formation.

Création d'une équipe d'assistance ("support gang").

L'objectif est de mettre en place une infrastructure locale et un centre d'expertise visant à préparer le prochain G1G1 en France/Europe.

Description

Gérer le matériel (portables XO, serveurs, périphériques, accessoires, pièces détachées, outillage, instrumentation);
Préparer les déploiements (serveurs, réseaux, bases de données, suivi et maintenance matérielle et logicielle des machines);
Appui logistique des sites de déploiement;
Préparer le matériel (portables XO, serveurs, claviers, etc.) pour assurer sa conformité aux exigences locales (langue, législation/réglementation, normes);
Développer une expertise technique visant à répondre aux demandes de service utilisateurs (avant déploiement, après-vente);
Mettre en place des partenariats avec des acteurs locaux et internationaux dans les domaines de la logistique, de l'électronique, de la fourniture d'accessoires et de pièces détachées.
Mettre en place un fonctionnement pour les différentes tâches incombant à un centre local de réparation et de service utilisateurs.

Lettre de motivation

Hi Adam,

Following our phone meeting, here is our motivation letter for the new Paris Repair Center in France.

Our ambition

Our ambition is for the Paris Repair Center to become:

one of the best OLPC repair center about quality of work, productivity and reporting;
the first support of the European G1G1 program users;
the meeting point of all XO users in France;
a XO supply center for OLPC pilot deployment in France.

Our force

People

Paris Repair Center would rely on all OLPC France staff. OLPC France is composed from about 15 people coming from very different horizons but all dedicated to the promotion of the OLPC project.

Some people come from the OpenWRT project, a Linux system for embedded devices (see http://openwrt.org/). They have very good hardware knowledge. For example: Xavier Carcelle and Florian Fainelli. Samuel Klein met them at FOSDEM 2007 in October 2007.
Some people come from the OLPC translation team and have been working on OLPC French translation from months. For example: Samy Boutayeb, who is OLPC language administrator for French.
Some people came from pedagogy. For example Bastien Guerry, who was at the MediaLab from May 21 to May 25 and who is currently helping the Haïti OLPC community.
Some people produce pedagogical materials. For example Hilaire Fernandes, who works on DrGeo (http://wiki.laptop.org/go/DrGeo).
Some people come from associative organizations. For example Kirsi Traore who is cofounder of Dembe Sou, an organization to help children at Burkina Faso.
Some people come from software development. For example Sebastien Adgnot which is web developer at Dailymotion and I, software architect and author of a Logo compiler (http://liogo.sourceforge.net/).
Finally, one comes from the MediaLab: Miguel Alvarez which worked for OLPC few month ago.

Room

Paris Repair Center will be located at /tmp/lab (http://www.tmplab.org/), a hacker space near Paris hosting workshops, conferences and a lot of various technological activities within its 100 square meters underground space. This place allows us to store a large amount of pieces, incoming XOs for repair and outgoing XO, and also to be a collaborative place where experimented people could meet newbie hackers. The /tmp/lab is located at Vitry-sur-Seine, just a few kilometers from the center of Paris, near a major train station and an important highway.

Projects

Paris Repair Center will supply XO to OLPC France. These XO will be used in three area:

Promote: OLPC France plans to present at least one conference a month on the OLPC project. Our objective is both to promote the OLPC philosophy to french people and to motivate new volunteers. From the beginning of the year, OLPC France gave talks (or plan to give talk) in six conferences, including in the 9eme RMLL (http://2008.rmll.info/), where a very important community of educative content developers is expected. Each time, our talks are followed by workshops to let people handle a few XOs. XOs coming from the Repair Center allow us to let more people handling and falling in love of the little green laptop.

Support project: OLPC France supports all local initiatives to create or adapt french content on the XO. More than ten projects are actually referenced on our wiki on very different domains: Software (Dailymotion on the XO), Hardware (XS Server) or Educative (WindRose, Dr Geo II). OLPC France provides help (money, XOs, knowledge,...) to people or community working on XO content. Recently, we decided to launch a XO Idea Contest to promote XO development in France before the next G1G1 Europe. XOs coming from the Repair Center will allow us to distribute more XO, hence ensuring that more and more people will develop content.

Deployment: Deploying pilot is a good way to give XO to its primary target: children. So we organized "OLPC School day"s: one day to discover the XO for one educator and its students. We lent a "XO Demo Kit" (one XO laptop with some specific content) to some French schools and we plan to work with local NGOs to deploy XOs to french people with low incomes. XOs coming from the Repair Center will allow us to put more XOs in children's hand.

Our way of working

Here is how we plan to work at the Paris Repair center.

We plan to provide three levels of repairing depending of type of problem and knowledge of our team:
- Level 1: Basic diagnostic using an USB key, flash to a new build, etc.
- Level 2: Single part replacement: battery, chargers;
- Level 3: Diagnose using Serial Adapters, Oscilloscope, more important part replacement: displays, touchpads, keyboards, etc.

Training Workshop: Paris Repair Center will begin to work with two or three main people. Because the /tmp/lab organize every weeks a tuesday hacker workshop, we'll organize later training workshops to recrut more people depending of the number of XOs to repair.

Delivery and packaging: When users will call the repair center, they will be charged for the packaging and delivery. Cost of repairing will be based on the suggested pricing that you propose (batteries $20, chargers $15, keyboards $18, touchpads $20, display $70). Money that will gain in repairing XOs will be reused as donation to cover your delivery cost from US to France.

Reporting: Reporting will include a list of all XO processed with serial numbers and parts changed. We could send you an Spreadsheet Reporting on a monthly basis with all tasks done. Reporting will include: total number of XO processed, number of repair by type, if possible estimated time to repair, etc.

Self-Service using our web site: Our web site will include a FAQ with a description of common issues to allow a self-service for users. Pricing for all parts and shipping cost will be displayed also.

Localisation center: If French keyboard are available, Paris Repair center will provide a Localisation Service to replace XO US Keyboard by the french one. This service will include also a localisation refresh for all activities on the XO. Keyboards and delivery will be charged to the users.

Our next steps

We'll be on line for the repair central conference call on July, 6th.

If you are okay with our proposal, our wish is to have a first shipment for about 30 XOs or more depending of the repartition decided by the OLPC staff. This first shipment could also include one or two Serial Adaptar to help us to diagnose advanced issues. Once repaired, 10 XOs could be used for the Idea Contest and 15-20 XO could be used for pilots in French schools. Thought we don't have founds today, let us know shipment cost for this quantity, we'll try to do a donation for this amount.

Delivery address is:

/tmp/lab & 6Bis
6Bis rue Leon Geffroy
94400 Vitry sur Seine

We are at your disposal for more information about our proposal. I will call you tomorrow to ensure that you receive this letter.

Best regards.

Lionel LASKÉ

OLPC France President

http://www.olpcfrance.org

Réparations

Désassemblage

http://wiki.laptop.org/go/Disassembly

Guides de réparation

Il peut être nécessaire d'utiliser un 'adaptateur série' : http://wiki.laptop.org/go/Serial_adapters

Remplacement de l'adaptateur secteur

http://wiki.laptop.org/go/Replacing_a_lost_charger

Changement de couleur du XO man

http://wiki.laptop.org/go/Swapping_XO_Man_Colors

Statut

19/06/2008: Point téléphonique avec Adam Holt

Participants

Discussion / Commentaires

Liens

http://wiki.laptop.org/go/Support Support

http://wiki.laptop.org/go/How_to_start_a_repair_center How to start a repair center

http://wiki.laptop.org/go/Repair_center_howto_draft http://wiki.laptop.org/go/Repair_center_howto_draft

http://wiki.laptop.org/go/Directory_of_repair_centers Repair center locations

http://wiki.laptop.org/go/Manual/Insides Manual/Insides

http://wiki.laptop.org/go/Repair_center_kit Repair center kit

http://wiki.laptop.org/go/Disassembly/Archive Disassembly/Archive

http://wiki.laptop.org/go/Repair Repair

http://wiki.laptop.org/go/Diagnosis XO Troubleshooting Guide

 http://wiki.laptop.org/go/XO_Troubleshooting_PowerOn Troubleshooting Power on
 http://wiki.laptop.org/go/XO_Troubleshooting_Display Troubleshooting Display
 http://wiki.laptop.org/go/XO_Troubleshooting_Battery Troubleshooting Battery
 http://wiki.laptop.org/go/XO_Troubleshooting_AV Troubleshooting AV
 http://wiki.laptop.org/go/XO_Troubleshooting_Keyboard Troubleshooting Keyboard
 http://wiki.laptop.org/go/XO_Troubleshooting_USB Troubleshooting USB

http://wiki.laptop.org/go/XO_Self_Test XO Self Test

http://wiki.laptop.org/go/XO_Full_Reset XO Full Reset

http://wiki.laptop.org/go/Disassembly_top Disassembly top

http://wiki.laptop.org/go/Disassembly_bottom Disassembly bottom

http://wiki.laptop.org/go/Simple_repairs Simple repairs

http://wiki.laptop.org/go/Serial_adapters Serial adapters

http://wiki.laptop.org/go/Repair_Parts Repair part

http://wiki.laptop.org/go/Startup_Diagnosis Startup Diagnosis

http://wiki.laptop.org/go/Cheat_codes Cheat codes

http://wiki.laptop.org/go/Activated_Update Secure upgrade

http://wiki.laptop.org/go/Activation_and_Developer_Keys Activation and Developer Keys

http://wiki.laptop.org/go/Laptop_models Laptop models